Last Updated: 07/21/2026
Introduction
The Castro Agency (“The Castro Agency,” “we,” “our,” or “us”) is committed to protecting your privacy.
This privacy policy describe how we collect, use, disclose, and protect your information when you visit our website at https://thecastroagency.com (“Website”), communicate with us, use our services, or consent to receive SMS communications from us.
By accessing or using our Website or services, you acknowledge this Privacy Policy. If you opt in to receive SMS communications, you also agree to the SMS Terms and Conditions described below. If you do not agree with these terms, please do not use our Website, engage with our services, or opt in to receive SMS messages.
Information We Collect
We may collect the following types of information:
Personal Information
When you contact us through our Website, by phone, by email, through an online form, or through another method, we may collect personal information that you voluntarily provide, including:
● Full name● Phone number● Email address● Mailing address● Information related to an insurance quote, application, policy, claim, or service request● Any other information you choose to provide
Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device and Website usage, including:
● IP address● Browser type● Operating system● Referring URLs● Pages viewed● Dates and times of visits● Other technical or usage information
How We Use Your Information
We may use the information we collect for the following purposes:
Communicating With You
We may use your contact information to:
● Respond to your inquiries● Provide insurance quotes or services● Assist with applications, policies, billing, claims, or service requests● Send appointment reminders and follow-up communications● Provide administrative or customer service information● Keep you informed about your policy, account, inquiry, or requested services
Marketing and Promotional Communications
With your consent, we may use your information to send updates, newsletters, promotions, offers, or other marketing communications by email, phone, or text message.
You may opt out of receiving marketing communications at any time by following the instructions included in the communication or by contacting us directly. Opting out of marketing communications will not prevent us from sending non-promotional communications related to your insurance services, policy, account, pending request, or ongoing business relationship.
Legal Compliance
We may use your information to comply with applicable laws, regulations, legal obligations, subpoenas, court orders, governmental requests, or other lawful processes.
SMS Terms and Conditions
SMS Consent and Privacy
You are not required to consent to receiving SMS messages from The Castro Agency.
By providing your phone number and affirmatively opting in, you consent to receive SMS communications from The Castro Agency at the phone number you provided.
Information obtained as part of the SMS consent process, including your phone number and SMS consent, will not be sold, rented, released, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.
SMS consent is not a condition of purchasing insurance, obtaining a quote, or receiving services from The Castro Agency.
Types of SMS Communications
Depending on your interactions with us and the consent you provide, SMS communications may include:
● Appointment reminders● Follow-up messages● Responses to inquiries● Insurance quote or application updates● Policy or account-related information● Billing or payment inquiries● Customer service communications● Requested insurance-related information
Message Frequency
Message frequency may vary depending on your interactions with us, the services you request, and the type of communication.
You may receive recurring messages while an inquiry, quote, application, policy matter, service request, or marketing subscription remains active.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and service plan. Additional carrier charges may apply to messages sent or received while outside your normal service area or internationally.
The Castro Agency is not responsible for charges imposed by your mobile carrier.
Opt-In Methods
You may opt in to receive SMS messages from The Castro Agency through methods that may include:
● Checking an SMS consent box and submitting an online form● Providing verbal consent during a phone or in-person conversation● Completing another written or electronic consent process presented by The Castro Agency
Please do not provide a phone number unless you are authorized to provide consent for that number.
Opting Out of SMS Messages
You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us.
You may also request removal from our SMS messaging list by contacting us directly by phone or email.
After submitting an opt-out request, you may receive a final confirmation message acknowledging your request. After that confirmation, you will no longer receive SMS messages from the applicable messaging program unless you later provide consent to receive messages again.
Opting out of SMS messages may limit our ability to communicate with you by text regarding your inquiry, insurance quote, application, policy, billing matter, or requested services. We may continue communicating with you through other appropriate methods.
Help and Customer Support
For assistance with SMS communications, reply HELP to any SMS message you receive from us.
You may also contact us using the following information:
The Castro AgencyPhone: (469) 451-5501Email: moc.ycnegaortsaceht%40ybbagWebsite: https://thecastroagency.comPrivacy Policy: https://thecastroagency.com/privacy-policy
Declining SMS Communications
If you do not wish to receive SMS messages, do not select the SMS consent checkbox on our online forms and do not otherwise opt in to SMS communications.
You may still contact The Castro Agency and request insurance-related services without consenting to receive SMS messages.
Supported Carriers and Delivery
SMS message delivery is subject to the availability and operation of participating mobile carriers and telecommunications networks. Wireless carriers are not responsible for delayed or undelivered messages.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties.
We do not sell, rent, release, transfer, or share your SMS consent or phone number with third parties or affiliates for their own marketing or promotional purposes.
We may disclose information in the following limited circumstances:
Service Providers
We may share information with service providers that perform services on our behalf, such as:
● Website hosting● Customer service● Communications and SMS delivery● Information technology or technical support● Data storage● Analytics● Marketing services performed on our behalf
These service providers may access information only as reasonably necessary to perform services for The Castro Agency. They are not authorized to use your information for their own independent marketing purposes and are expected to protect the information they process.
Insurance-Related Services
When necessary to provide a requested quote, policy, product, or insurance service, we may share relevant information with insurance carriers, underwriting organizations, service providers, or other parties involved in processing or servicing the requested insurance product.
Legal Requirements
We may disclose information when required by applicable law, regulation, legal process, court order, subpoena, or governmental request.
We may also disclose information when we reasonably believe disclosure is necessary to protect the rights, property, security, or safety of The Castro Agency, our clients, Website users, or others.
Business Transactions
If The Castro Agency is involved in a merger, acquisition, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.
Data Security
We implement reasonable administrative, technical, and physical security measures intended to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
However, no method of transmitting information over the internet, storing information electronically, or communicating by email or text message is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Data Retention
We may retain personal information for as long as reasonably necessary to:
● Provide requested services● Maintain our business relationship with you● Fulfill the purposes described in this policy● Maintain appropriate business and insurance records● Resolve disputes● Enforce agreements● Comply with legal, regulatory, and contractual obligations
Retention periods may vary depending on the type of information and the reason it was collected.
Your Rights and Choices
Opting Out of Communications
You may opt out of marketing emails by using the unsubscribe instructions included in those emails.
You may opt out of SMS messages by replying STOP or contacting us directly.
Even after opting out of promotional communications, we may continue sending non-promotional communications related to your insurance services, active policy, account, transaction, request, or ongoing business relationship.
Accessing and Updating Information
You may request access to, correction of, or an update to your personal information by contacting us.
We may need to verify your identity before processing certain requests.
Browser and Device Choices
Your browser or device may allow you to block or delete cookies, limit tracking, or adjust other privacy settings. Disabling certain technologies may affect the availability or operation of some Website features.
Third-Party Websites
Our Website may contain links to websites operated by third parties.
The Castro Agency is not responsible for the privacy, security, content, or business practices of third-party websites. We encourage you to review the privacy policies and terms of any third-party websites you visit.
Children’s Privacy
Our Website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete the information.
Changes to This Policy
We may update this Privacy Policy and SMS Terms & Conditions periodically to reflect changes in our practices, services, technologies, or legal obligations.
Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
Your continued use of our Website or services after a revised policy is posted constitutes acknowledgment of the revised policy. Changes to our SMS practices will apply in accordance with applicable consent requirements.
Contact Us
For questions or assistance, please contact us using the information below:
The Castro Agency1507 E Sandy Lake Road, Suite 130Coppell, TX 75019
Phone: (469) 451-5501Email: moc.ycnegaortsaceht%40ybbagWebsite: https://thecastroagency.com